February 2011 Section Meeting – Culture of Excellence

Creating a Culture of Excellence

Milwaukee, WI

Tuesday February 15th, 2011

During this presentation you will discover:

· How to align your managers’ and employees’ goals with business goals

· How you can do what Baldrige winners do to ignite customer loyalty

· How to develop an agile organization that can change strategic direction quickly

· Which internal process, if any should be “blown up” and reengineered

· What it takes to inspire an “owners mentality” in your employees

Creating a Culture of Excellence

How can you create a culture of excellence in your company??? You are cordially invited to join your friends at SAE to learn the strategies that have won the Malcolm Baldrige Award for a culture of excellence, presented by Mr. Robert Stearns. The Baldrige Award is given by the President of the United States to organizations that excel in seven areas: leadership, strategic planning, customer focus, use of information and knowledge management, human resources focus, process management, and business results. Baldrige winners have outperformed the S&P 500, and produce extraordinary results in profitability, customer satisfaction, employee engagement, and other areas.

Mr. Stearns is recommended through the Sections Speakers Bureau for SAE International. He will share with us the Five Keys which are the essence of the Malcolm Baldrige Award Criteria and how you can apply them to your organization. Find out how these Five Keys enabled Ritz Carlton Hotels, SSM Healthcare, Park Place Lexus, Texas Nameplate, and other to also with the Baldrige Award. Most importantly, learn how to ignite your personal and business results by using these Five Keys:

· Hardwire your goals

· Unleash customer loyalty

· Cultivate Agility

· Apply the 85% rule

· Inspire ownership accountability and results

Biography:

Bob Stearns is the CEO of Powerful Potential for 25 years and his clients achieve extraordinary performance results in sales, profitability, customer satisfaction, employee satisfaction, process improvement, and strategy. He was the Architect behind Malcolm Baldrige Winner Medrad Inc. Bob led CoManage Corporation to be named the Best Plate to Work in Pennsylvania, and has received the American Society of Training and Development Award for Excellence. Bob is a Director on the Boards of National Church Corporation, The Orchards at Foxcrest.